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It would be great if there was a timer (count up/ down) that could be applied to custom presences. We would like to monitor agents "unavailable" times such as Lunch, Break etc and would be great if there was a timer that agents could easily check for duration in that status.
STATUS DETAILS
Under Review
Administrator on 1/29/2024 4:37:44 PM
Thank you for this idea. We are monitoring it for further votes. If this idea gains traction, it will be considered in our future roadmap.
Jonathon Nelson
Product Manager, Microsoft