• Current Limitation:

In Dynamics 365 Customer Insights – Journeys, the CC feature for emails within customer journeys is restricted to recipients derived only from Contact or Lead entities. This limits flexibility in scenarios where journeys are initiated by custom or business triggers.

• Proposed Enhancement:

We propose extending the CC functionality to support custom and business triggers, allowing CC recipients to be dynamically added based on attributes or relationships defined in those triggers. This would mirror the flexibility already available for configuring the Email's From address, which can be set and get from custom triggers.