As a long-time user and advocate of Microsoft Dynamics 365 Sales, I find it increasingly difficult to understand how such a powerful platform can offer such a limited and underwhelming integration with Bing Maps — a product that is also part of the Microsoft ecosystem.

Currently, the so-called "integration" does little more than display a static map with the customer’s address. Any attempt to interact with the map redirects the user to the external Bing Maps website. This is not only disruptive to the user experience, but it also undermines the potential of what could be a truly seamless and intelligent integration.