Provide the ability within CRM to:
A. Create MARKETING RICH-TEXT/HTML Emails and provide access to SALES REPS through CRM.
B. Allow SALES REPS the ability to take the said email template from CRM/Outlook and send the MARKETING RICH-TEXT/HTML emails, with a bit of personalization on a one-by-one basis to their contacts from CRM/Outlook.
C. Allow sales reps to track opens/click-throughs/etc of said email within CRM.

Category: Email
Ideas Administrator

This is base functionality of the Dynamics 365 for Marketing email designer and insights released in April 2018.

Please note that customers who have purchased Dynamics 365 for Marketing can give any user - also "Sales Reps" access to the marketing functionality.