1
In the settings of 'Topic clustering for case' and data mapping there's a possibility to choose between a lot of fields under "Brief summary of the customer issue". Case title is default, and various different fields can be chosen, many of them custom fields.
I would like to use the the case subjects here to get quick data on that topic instead of titles.
STATUS DETAILS
Needs Votes
Administrator on 2/8/2024 9:30:35 PM
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Regards,
Dynamics CCA BI team