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I would like an enhancement of the Entitlement entity to make it easier to collect info about warranties.
Ex. when a Quote is won, I would like the salesman to link the Warranty sold with that contract (ex. automatic basic free warranty or premium paid warranty).
Therefore when eventually a Case is created, the service agent can verify if the customer request can be taken in charge.
No predefined number of requests or time.
No specific customer, a list of general warranties provided.
Ex. when a Quote is won, I would like the salesman to link the Warranty sold with that contract (ex. automatic basic free warranty or premium paid warranty).
Therefore when eventually a Case is created, the service agent can verify if the customer request can be taken in charge.
No predefined number of requests or time.
No specific customer, a list of general warranties provided.
STATUS DETAILS
Needs Votes
Administrator on 8/1/2023 6:21:15 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Microsoft Dynamics Customer Service Team