I would like an enhancement of the Entitlement entity to make it easier to collect info about warranties.

Ex. when a Quote is won, I would like the salesman to link the Warranty sold with that contract (ex. automatic basic free warranty or premium paid warranty).
Therefore when eventually a Case is created, the service agent can verify if the customer request can be taken in charge.

No predefined number of requests or time.
No specific customer, a list of general warranties provided.
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.


Microsoft Dynamics Customer Service Team