At present, when a single queue item of a private queue is to be routed to a user, the system shows the 'Private Queue User Lookup View' as a default lookup view which shows a filtered list of users belonging to that private queue only.

IDEA: Similar to this behavior mentioned above, the 'Private Queue User Lookup View' MUST ALSO BE THE DEFAULT VIEW for routing MULTIPLE QUEUE ITEMS if all selected multiple queue items belong to the SAME private queue. Currently, it comes up with 'User Lookup View' as default which shows all users instead thereby making a manual routing task tedious and time consuming.

Ideas Administrator

You can make use of default views for routing dialogs to achieve the expected behaviour. Please refer to this documentation to know more - Link