Comments
Yes. The main reason we choose dynamics was for collaboration to work.We are actually even starting to evaluate if this was incorrect in our assumption with this type of issues. Would be great to fix this
Category: Email
In order to engage with customers the benefit that D365 CE brings is the collaboration.
This has been lost through not being able to visually see in the customer timeline all the engagements the customer received. When a customer service agent or sales individual is look ate what promotion the customer received or any legislation/ contract updates - these needs to be accessible.
Category: Email