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Currently only one SLA can be assigned to a customer. However, there are contracts with customers in which the customer has agreed several SLAs depending on the problem. For example, the malfunction of a heating system is handled with the SLA P1 and the repair of a door with the SLA P2. We need a N:N relationship between customer and SLA if possible.
STATUS DETAILS
Needs Votes
Administrator on 8/1/2023 6:21:01 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Microsoft Dynamics Customer Service Team