15

Dear, A product suggestion that a lot of clients have: make the 'Resolve case dialog box' editable. A similiar request will be implemented in 2019-wave 2 for the opportunity close dialog box. https://experience.dynamics.com/ideas/categories/list/?view=New&viewId=feb96173-d81b-e811-8108-3863bb2bca60&forum=b68e50a6-88d9-e811-a96b-000d3a1be7ad&category=a0512104-3f2d-e811-813c-e0071b6ad011&mf=#tabNew https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-sales/customization-opportunity-close-dialog-box This request has the same benefits, in a customer service context of course. Best regards, Koen Gevaert

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Comments

K

It seems as this had been planned for the april 2019 release - but was removed from the release plan again.

See https://docs.microsoft.com/en-us/business-applications-release-notes/april19/change-history -
Case resolution extensibility, was removed.

It would be really great to get this back into the release plan.

Category: Customer Service

K

Also relevant for Quote.

Category: Customer Service