Since Copilot Studio Agents now serve the function of providing IVR capabilities to the Dynamics Contact Center there is a significant functionality gap regarding operating hours handling. There is no tool/node awareness within Copilot Studio to check operating/business hours to validate whether or not live agents are available prior to calls hitting a "Transfer to Agent" node. This means calls can be routed to queues from the Copilot Studio IVR despite the time being outside business hours which removes the caller from the Copilot driven IVR system in an irreversible manner. There should be functionality to check to ensure the business is open before making this transfer so that a condition can be applied to play custom messaging or reroute to other Copilot Studio IVR menus as applicable based on topical tree configuration.