In the Social Pane, when activities are shown, the creation date is shown as "Today" or "Yesterday". When used for Field Services (Cases & Activities), this resolution is inadequate for a call-center, as they maybe getting multiple messages within the day and need to be able to quickly tell when the last activity was created. This has been one of the top complaints when we implemented Field Services for the call-center in our organization. It would be nice to be able define if the Activities Pane would show it using "yesterday"/"today" or the actual date time. Ideally this should be done on a form level, but if it could be done on an entity or a global level, that would be fine too.

Category: General
Under Review