enhance inventory management by ensuring that products returned through the RMA (Return Merchandise Authorization) process are automatically flagged as Not Available in the warehouse inventory if they are broken or defective. This ensures that returned products are not mistakenly restocked for sale or dispatch until they are inspected and repaired. The product can be manually updated to Available once it has been repaired and is ready for use.

Detailed Requirements:

• Automatic Status Change on RMA Completion:
• When a product is returned by a customer through the RMA process and is booked back into the warehouse inventory, the system will automatically flag the product as Not Available. This reflects that the product, having been returned, may require inspection or repair.
• The product will still be booked into the warehouse for tracking purposes, but it will be flagged as Not Available and therefore excluded from inventory that can be sold or dispatched.
• Warehouse Integration:
• Once a product is returned and booked into the warehouse as part of the RMA process, it will:
• Automatically be marked as Not Available, ensuring it is held in inventory but not immediately available for use, sale, or dispatch.
• The warehouse or repair team will inspect and, if necessary, repair the returned product.
• Manual Update to Available Status:
• After inspection and any necessary repairs are completed, warehouse staff can manually update the product’s status from Not Available to Available, making it ready for sale or dispatch.
• The product will then be included in the active inventory for customer orders and dispatch.
• Inventory Management:
• Products flagged as Not Available will still be visible in the warehouse’s inventory for tracking and reporting purposes, but they will be excluded from inventory that is ready for sale or dispatch.
• The system should support reporting capabilities that allow warehouse staff and management to easily track all products marked as Not Available, so they can manage repair workflows and return these products to active inventory.
• Repair Workflow:
• Products marked as Not Available will trigger a workflow for inspection and potential repair.
• Once repaired, staff can manually update the product’s status to Available, signaling that the product is ready to be restocked for sale or dispatch.

Workflow Overview:

• RMA Process and Return:
• A customer returns a product through the RMA process.
• Upon booking the product back into the warehouse inventory, the system automatically flags the product as Not Available, assuming that the product may require repair or inspection.
• Inventory Management:
• The product is now part of the warehouse’s inventory but marked as Not Available, meaning it cannot be sold or dispatched.
• A report or dashboard will be available for warehouse staff to track all Not Available products, ensuring they are properly handled and processed for repair or inspection.
• Repair and Status Update:
• If the product is found to be in working condition or has been repaired, warehouse staff can manually update the product’s status to Available, making it ready for use, sale, or dispatch.
• The system will now include this product in the available inventory for customer orders and distribution.

Example Scenario:

• A customer returns a defective television through the RMA process.
• When the television is booked back into the warehouse inventory, the system automatically marks it as Not Available, indicating that it cannot be sold or dispatched.
• The warehouse team inspects the television and performs necessary repairs.
• After confirming that the television is now working, the team manually updates its status to Available, and the television is once again part of the active inventory, ready for sale or dispatch.