Currently encrypted Outlook emails are not supported on Dynamics, so you can't view emails.
If you can display emails on Dynamics, you don't have to go to check Outlook every time, which I think will be more convenient.
Therefore, I would like you to make encrypted emails appear in Outlook in the future.
Comments
Our firm has the same issue and making encrypted Outlook emails viewable in Dynamics is very important to us. We are a financial organization and send a lot of encrypted emails to clients. Our employees work in teams and track all client email to Dynamics. All team members need to be able to read encrypted emails tracked to Dynamics even if they were not a participant in the email in case the client calls and asks a question about it.
Category: General