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The option to future include SMS technology to notify consumers when retail store maybe closed and/or closed hours (e.g. holidays, company picnic, etc.).
Category: General
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

We need some more details to understand your suggestion better. We are thinking of enabling the SMS communication to the customers, for things such as order status updates and 1:1 communication with the sales rep (Clienteling), however, your ask seems to be for generic store hours notification. Is the scenario that the customer would message a number requesting the store hours and would get automated response as SMS or the store would send a bulk broadcast to all customers about the special store hours e.g. during the current COVID-19 crises, thanksgiving holidays etc.? 

 

Sincerely,

Shalabh Jain,

Microsoft.