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For B2B scenario: transactional data is fetched from CustomerRecord (type = person), instead of CustomerRecord (type = organization).


Here some examples:


  1. The addresses that appear in the Webshop come from the CustomerRecord(Person) and not from the CustomerRecord(Company)
  2. The sales orders are created for the CustomerRecord(Person) as well and not for the CustomerRecord(Organisation)
  3. Also the Order history renders only the orders from the CustomerRecord(Person)
  4. Price information and Trade agreements has to be maintained for the CustomerRecord(Person)


For a real B2B scenario we would need the CustomerRecord(Organisation) from the Customer hierarchy to be the leading business partner and not the (Person). Customers don't believe it, when we explain the Standard.


If we want to claim B2B we also need to show it !!!


Category: General
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