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We need Outlook Office 365 integration similar to what is available in Business Central. https://docs.microsoft.com/en-us/dynamics365/business-central/admin-outlook

And we need the ability to connect inbound email from customers to the customer record. This could be an activity or a case. Dragging and dropping is an extra step that is not wanted by some customers.
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Voted up - Also see my similar related Idea for Offline exchange integration - Feedback I have had to date (I have an open support case on this) is this is not on the Roadmap. https://experience.dynamics.com/ideas/idea/?ideaid=dd0a03ff-9e2b-e911-9461-0003ff68d4fd

Category: Office Integration