Recently when a client was running the YE close routine in GL, a message appeared that the retained earnings account did not exist. She knew that the account in the YE close window did indeed exist so she closed the error message and thought the process would continue. The post to divisional RE accounts. However the YE close window did not close and remained on step 1 for hours before she contacted support. Meanwhile all other users were out of the system.

Because the box did not close, she thought it was still working. If a cleared message could appear or if the YE close window would close after this message it would prevent the user from thinking the YE close was still running.

Thanks,

Lisa