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We would like to change this text and customize it.

For example, we might want to say "Hold tight, we are looking for an agent." or 'Give us a few moments to locate an agent for you".

Currently there is no way to customize this message.


This is important because we do not have enough staff to have agents available at all times, so the default message is misleading.


Category: Live Chat
STATUS DETAILS
Completed
Ideas Administrator

This capability is available today! Try customizing messages following instructions here: Configure automated messages | Microsoft Learn

Jonathon Nelson

Product Manager, Microsoft