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Recently, we have been dealing with Undeliverable email notifications. We noticed that CRM will not pull them from the exchange account which it is set up to pull emails from. We were told this is by design. It would be beneficial to have these emails pulled into CRM. Our contact center would then be able to try contacting the individuals by another median.
STATUS DETAILS
Declined
Administrator
Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.