Currently the option to Merge leads is only available if duplicate detection is triggers and the "View Duplicates" button is displayed.
The Merge button is only offered within the "View Duplicates" dialog.
A "Merge" button should be available when 2 or more leads are selected the same way it is offered when 2 or more accounts are selected.
Comments
Clarification - I mean the modern Merge experience under the new Duplicate Detection feature, not the previous function that is hidden in the command bar and that can be shown again via a Ribbon Workbench modification. The old function works but is rendered badly on-screen.
Category: Lead Management