Currently there is no easy / user-friendly way to add links between articles within the article content. Some sort of tag format that could link by article number or title would be excellent.
Comments
Agree with others!
Category: Knowledge Management
FWIW, happy to participate in brainstorming how to implement this feature.
Category: Knowledge Management
We also have this issue and would like a solution ASAP. Our KAs are client facing and are accessed through a Power Pages portal. We have extensive references between articles and urls outside of the portal. Articles outside of the portal are fine since the url is static. Referencing the current, published article by article number would be ideal for our use case.
Category: Knowledge Management
We are implementing the KB functionality for a large organization with 300+ users and 1000s of articles. It will be a challenge to keep a track of the links that are added in the content field and then to update them with the new link. Feel free to reach out to me directly and I will be happy to walk you through our challenges if that helps you put a business case together to prioritize this feature.
Category: Knowledge Management
With regards to scope of impact to our organization, we are slowly introducing Dynamics 365 Customer Service workspace to more and more teams in our organization; this means thousands of Knowledge internal users/authors, and 100k + external consumers of knowledge articles. We hope to introduce Knowledge Centered Service practices, which will depend upon support agents being able to enter and update links between knowledge articles efficiently. The current tools require the user to understand if an article will be available to internal or external users, and then find, and embed the appropriate link in the article content.
Category: Knowledge Management
This feature would ideally allow authors to:search articles, select an article, insert a link with Title into the Contents of the currently viewed article.As mentioned previously, the link shoulddirect the reader to the currently published version, regardless of which version was published at the time of inserting.work both for internal and externally (e.g., PowerApps portal) viewed articles
Category: Knowledge Management
The fact that new URLs are issues for versions of an Article causes a huge problem, because as soon as you have a new version of an Article whose link is embedded in another Article, it is out of date and references the old information.Only way around this using Related Articles but not particularly user friendly as can't see at a glance.Similarly, not being able to add links into Email Templates for the same reason as above and only being able to manually Insert an KA Content into an email each time is unecessary steps for users.
Category: Knowledge Management
I'm floored that there is no built-in capability to create article cross-reference links in Knowledge. This is a common feature in other mature knowledge management solutions. Unfortunately, we are now learning about this gap as we prepare to migrate 3K articles to Dynamics 365 Knowledge - many of which will be visible from a public-facing site. I REALLY HOPE this is a feature that's in the works.
Category: Knowledge Management
The Link has to work within Dynamics 365 (UI) and also when using the KB in the Portal
Category: Knowledge Management
Or if articles generated a 'friendly' URL based on the article ID that could be used both in other articles and other contexts.
Category: Knowledge Management
Administrator on 2/2/2024 4:13:48 PM
Thank you for proposing the idea. We have added it to our active backlog and evaluating further.
We are looking into ways to copy article url of one article inside content field of another article while showing a suggestion of similar articles in the authoring form (using Copilot). If this approach sounds good, please let u sknow or else suggest other approaches that you see fit.