20

Currently there is no easy / user-friendly way to add links between articles within the article content. Some sort of tag format that could link by article number or title would be excellent.

STATUS DETAILS
Needs Votes

Comments

N

The fact that new URLs are issues for versions of an Article causes a huge problem, because as soon as you have a new version of an Article whose link is embedded in another Article, it is out of date and references the old information.

Only way around this using Related Articles but not particularly user friendly as can't see at a glance.


Similarly, not being able to add links into Email Templates for the same reason as above and only being able to manually Insert an KA Content into an email each time is unecessary steps for users.

Category: Knowledge Management

N

I'm floored that there is no built-in capability to create article cross-reference links in Knowledge. This is a common feature in other mature knowledge management solutions. Unfortunately, we are now learning about this gap as we prepare to migrate 3K articles to Dynamics 365 Knowledge - many of which will be visible from a public-facing site. I REALLY HOPE this is a feature that's in the works.

Category: Knowledge Management

N

The Link has to work within Dynamics 365 (UI) and also when using the KB in the Portal

Category: Knowledge Management

N

Or if articles generated a 'friendly' URL based on the article ID that could be used both in other articles and other contexts.

Category: Knowledge Management