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Customers usually send the emails with multiple recipients and those recipients or the sender itself send consecutive emails in a very short period. This makes it difficult for the CRM to track both the emails as email chains and they end up creating 2 different cases, one original email and the other with subject starting RE:
This is causing issues with case creation, when 2 or more such immediate emails are sent. To address this, please check if there is a combination of identifiers for emails in the backend, that can track the emails in sequence, in the same email chain and with the correct time of reception of email instead of synced time, which usually happens in batches and gives the same time for multiple emails.
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