When viewing an Email in the UCI, there are icons/logos next to record names. I assume this is intended to help agents quickly identify the type of record the displayed in the sender/recipient fields of an email.

However, the icon displayed for Users in an email field is also the same exact icon for Contacts in the Navigation pane on the left hand side. This causes issues when our agents are unable to quickly identify if an incoming email is from a Contact or from another User. Our organization, like many others, does not want to create Contacts that have the same email address as Users - being able to visually tell the two record types apart easily is important.

The Email field icon for Contacts is not identical to the Navigation Pane icon for Contacts, which is a design inconsistency that causes confusion.