Currently, when a Product Group acknowledges a bug and confirms that no ETA is available, the LCS issue is marked as "Resolved" even though the underlying issue is not actually fixed. This causes confusion and frustration for customers, as the "Follow" option is no longer available once the status is marked as resolved.

I suggest adding a distinct status for such cases (for example, "Acknowledged – Fix Pending") and keeping the "Follow" functionality active until the issue is fully fixed and deployed. This would give customers clear visibility that Microsoft is still working on the problem and allow them to continue tracking progress automatically, avoiding the impression that the issue is closed prematurely.