When store associates are performing order fulfillment operations (picking, shipping) in POS - barcode scanning should be enabled. Similar to scanning an item in a cash and carry transaction, the scan of the barcode confirms the item, rather than just selecting "pick", "pack" or "ship" for an item in the POS.
Many apparel items (colors/sizes) are similar and humans make mistakes. Scanning should be a part of the process when processing an outbound order.
Comments
Also surprised us, and was a big enough issue we don't use the pick/pack process at all for a Pickup order. We even had to disable the improved pickup process to allow the staff to select all and pickup the entire order instead.
Category: Store Operations and POS
Had a retailer ask for this and was pretty surprised that it was not standard.
Category: Store Operations and POS