Qualify Button on the HomePageGrid Ribbon of Lead remains active even after the lead is closed as qualified or disqualified.
It should actually show the button to re-activate leads that are closed as Qualified or disqualified. This behavior is available in the Form Ribbon of the Lead but not in HomePageGrid Ribbon.
Comments
Thanks Adam for voting. Hope this bug is resolved in next update rollup.
Category: General
I agree with Adam, the current behaviour make sense for most users in most situations. The Qualify button should only become a Re-Activate button when an inactive lead is selected, but it's perfectly possible to select a combination of active and inactive leads in which case neither a Qualify nor Re-Activate button would make sense.
Category: General
Well spotted! Of course, in many cases people only look at views of "[My] Open Leads" so won't notice this odd behaviour, since the Qualify button is reasonable for all the Leads in such a view. But on "all" or "closed" leads views, you are absolutely right that the Qualify button needs to be enabled / disabled appropriately to the records selected, and the "Re-activate Lead" button should be visible and also be enabled where appropriate.
Category: General
Well spotted! Of course, in many cases people only look at views of "[My] Open Leads" so won't notice this odd behaviour, since the Qualify button is reasonable for all the Leads in such a view. But on "all" or "closed" leads views, you are absolutely right that the Qualify button needs to be enabled / disabled appropriately to the records selected, and the "Re-activate Lead" button should be visible and also be enabled where appropriate.
Category: General
Administrator
Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.