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Ability to map additional fields (e.g. category) and custom fields

Kunal Murarka on 11/5/2020 5:22:55 AM
Category and additional custom fields are very frequently used in the case entity, ability to map additional fields will bring help to cover increased number of usecase.
Category: Customer Service Insights – BI Analytics
STATUS DETAILS
Completed
Ideas Administrator

Administrator on 3/30/2023 4:46:03 PM

We have release a new feature Visual customization of historical analytics reports in Customer Service | Microsoft Learn that will help you address this secenario. Please review this and get back to us if you any questions.