I have suggestion (idea) for the setting on Dynamcis 365 Costomer Service.

▼Customize Overview

There are two Entities I use.(ex. Entity_A, Emtity_B)

I made form_A by using Entity_A, also i put subgrid on form_A by using Entity_B

App sitemap has two entities.(Entity_A, Entity_B)

▼Settings

Setting for "Auto Saving for organization" to "No".

==

1. Go to Settings > Administration.
2. Choose System Settings.
3. For the Enable auto-save for all forms option, select No.

==

▼Problem

If I changed some field on form_A and i click [+ new record Entity_B] on subgrid,

there is pop-up about [delete your change ?(Yes or No)], but form_A was auto-Saved.

I asked to Microsft and they say I have to create Onsave Event for specific form.

▼Idea

The solutin that Microsoft said was forcing auto-Save to non auto-Save by using Onsave script,

so that i have some suggestions (ideas) to meke this problem to fix.

1. Create non-Auto saving setting for specific form, unlike to for organization.
2. Update application not to auto-Save by clicking [+new record ~~]

If there are any solution that i didn't expect, please let me know

Thank you.