7
- When accepting a consult session (call) as agent the presence of the consulted agent is not modified.
- As the presence remains available, calls from queues in which the agent might be present are still presented.
- This does not seem logic as normally when being in a call your status is set to DND.
We would like to see that the presence during a consult is also modified to DND or that you can configure this behavior.
STATUS DETAILS
New
