7

Similar to SharePoint or Office online, the ability to see other users that are also viewing and/or editing the record while a record form is open would be interesting in the use case of a two CSR agents responding to the same customer (e.g. when a customer is both online and on a phone call)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Vamsi

PM, Microsoft.