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Similar to SharePoint or Office online, the ability to see other users that are also viewing and/or editing the record while a record form is open would be interesting in the use case of a two CSR agents responding to the same customer (e.g. when a customer is both online and on a phone call)
STATUS DETAILS
Needs Votes
Vamsi Kiran Korlepara (administrator) on 6/12/2019 4:29:28 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Vamsi
PM, Microsoft.