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suggest add a timeout function: if a livechat conversation after xx mins of inactivity,then auto send notice message and auto end this conversation.
STATUS DETAILS
Under Review
Comments
Would be great if we can configure warning messages and times before auto end. Send custom message after 10 minutes of inactivitySend 2nd custom message warning of auto disconnect after 20 minutes of inactivityAuto-disconnect after 30 minutes of inactivity - with custom messagesThanks
Category: Live Chat
Administrator on 1/29/2024 4:37:43 PM
Thank you for the feedback. This is currently under review by our product management team.
Jonathon Nelson