From the B2B and B2C Ecommerce there is no possibility for web users to start a return process. Customers may want to return something they bought online for many different reasons, and in the D365 Ecommerce solution, there is no functionality to meet this requirement. In the return policy of our clients, you might need to create returns for customers to return purchased items and refund a customer's payment.
Comments
This feature is essential in today's business environment. Customers expect the ability to initiate product returns online. Therefore, we recommend prioritizing this feature.Clients interested in headless commerce generally seek greater flexibility in the product.
Category: Web front end experiences and framework
normal functionality in the retail industry
Category: Web front end experiences and framework