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Following the release of the 2022 Wave 2 when responding to emails only the "Reply All" button is readily available. One has to click on a drop down menu to use the "Reply" option. We have 100s of D365 Teams integrated with shared event inboxes that we use to respond to customers all around the world in multiple languages. When using the "Reply All" button this causes several issues for us. One, it causes ticket loops since we currently have Automatic Reply enabled on our Modern ARCs. Two, it creates unnecessary emails send back to ourselves when not needed and increasing unnecessary storage. I would like to propose the return of the "Reply" button. At least in our case the "Reply" button is used more often than the "Reply All" and also it eliminates the extra steps needed to use the "Reply" option. Thanks kindly.

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Comments

A

Once you hide the "reply all" button, the buttons "reply" & "forward" are not visible anymore. This is a bug, not by design

Category: Unified Interface