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Omnichannel for customer service assigning to a customer billing case

Francisco Orozco on 4/17/2020 7:52:35 AM
Future featuring the option to easily assign a conversation to a customer billing case, might be future ideal.
Category: Unified Routing- Assignment
STATUS DETAILS
Completed
Ideas Administrator

Administrator on 3/30/2023 10:16:22 AM

Thanks for your feedback!
Assigning conversations is possible using the feature mentioned in this documentation - Link

Thanks,

PM, Microsoft