6
My customer would like to modify the automatic messages in the chat widget or in the facebook messenger widget, like:
“An agent will be with you in a moment."
“Agent has joined the conversation."
STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback!

This capability is now generally available with the Wave 2 2020 release.

You can learn more here: https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-automated-message

Comments

D

Would be great to have "Custom Messages" capability for Whatsapp channel also

Category: Omnichannel for Customer Service