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Telephone directory for outbound calls

Kristine Risberg on 9/12/2023 2:25:09 PM

Hi,


We would like a telephone directory function available in the outbound dialler feature. This directory could be team and/or user specific and include both lookup contacts from contacts and/or accounts in CRM but also external contacts. 

Category: Voice - Outbound Calling
STATUS DETAILS
Planned
2024 Release Wave 1
Ideas Administrator

Administrator on 10/2/2023 3:04:48 PM

We are working on dialer integrated contact lookup search for April 24. 

Comments

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RE: Telephone directory for outbound calls

Ward VW on 1/16/2024 7:14:18 PM

This would be a great feature for our teams as well. Especially If it would also automatically relate the selected customer to the conversation which is currently not the case when starting a call from a contact.

Category: Voice - Outbound Calling