Currently the Case Management Agent is only limited to work on Cases that are created via ARC (Automatic Record Creation), which means a complete mailbox and Server-Side Sync set up is required to test the Agent's functionality.

The Agent does not work on any cases that are not automatically created from ARC, which limits testing for modular orgs without proper email integration, like a test org whose integrations will never be used for any other tests.

I would like to request a function for the Agent to allow using manually created (not from ARC) or imported Cases, this allows quicker module testing, saves the hassle of setting up email integration that might just be scrapped later, and allows using a ready sample pool of existing Cases.