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We'd like to have the ability to configure, in the workstream of each channel, a way to automatically close the conversations opened outside the configured service hours.
We think that having a lot of open conversations created during the night or during the weekends it's not very customer-friendly. A simple flag in the workstream setting could be fine.
There isn't a way to do this now, even using power automate or plugins to change the statuses of the conversation records itself is not working fine.
STATUS DETAILS
Completed
Administrator on 6/27/2023 1:34:08 PM
Newly released overflow management can help achieve the requested scenario of closing the conversations when business is not in operation hours. Please refer to this documentation for more details - Manage overflow of work items in queues | Microsoft Learn
Thanks,
PM, Microsoft