We'd like to have the ability to configure, in the workstream of each channel, a way to automatically close the conversations opened outside the configured service hours.

We think that having a lot of open conversations created during the night or during the weekends it's not very customer-friendly. A simple flag in the workstream setting could be fine.

There isn't a way to do this now, even using power automate or plugins to change the statuses of the conversation records itself is not working fine.