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When a Sell-to Address is updated on a Sales Order (or invoice) there is a prompt to ask if you want to update the Customer, if you say yes the Customer is updated, the Ship-to Address is also updated (if Ship-to is set to Default) but not the Bill-to Address on the Sales Order. This then means when you invoice the order the address at the top is incorrect, plus it adds a Ship-to Address at the bottom (with the incorrect address on it).

The Bill-to Address should be updated at the same time (if the Bill-to Customer is the same).

There is also no way of manually changing the Bill-to Address unless the Bill-to Customer is changed (at which point for some reason the address becomes editable) this means there is no way of updating address details on a cash non-account Sales Order.
Category: Sales
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. Sincerely, Business Central Team

Comments

S

I can't believe this suggestion is nearing 4 years old and hasn't garnered enough votes to get some action on it. This is such a no-brainer and is absolutely puzzling why we should be restricted to a single Bill-To Address per customer.


As a workaround, I’ve tested creating multiple additional "billing" contacts per customer and then when setting the Bill-To on the order/invoice header to Custom Address, that does reveal an option to select from those other additional customer "billing" contacts BUT... selecting another contact DOES NOT replace the Bill-To Address fields on the order/invoice header?!?!! (it only replaces the Name, Phone, Mobile and Email fields). The address fields are editable but it would be up to the user to overwrite them which is a bit much to ask.

Category: Sales

S

Can you tell me why programmers and engineers don't understand "User defined address". We have a lot of clients who want a special billing address just for the current order. We don't want that this change is automatically in the client or contact table.


Until know we could make the bill-to name editable with a some clicks. Since we are on Business Central SaaS it seems that the programmers tell the customer what to do.


It make no sense to change name2, street, zip, location but not the name

Category: Sales

S

This needs to happen.

Category: Sales

S

Of course the complete address needs to update, just changing the name and not the post code or city makes no sense.

The same is valid for the "Ship-to Address", this needs to be in sync with the Sell-to Address as well.

Category: Sales

S

I think not the whole Bill-to Address should be updated automatically but only the parts of the address where the old value of the "Sell-to Address" field corresponds to the value of the "Bill-to Address" field.

E.g.
IF xRec."Sell-to Name" = "Bill-to Name" THEN
"Bill-to Name" = "Sell-To Name"

Category: Sales