Background

• This feature would:
• Allow the real-time data communication between the client and server
• This feature would only apply to Model Driven Apps
• This feature would be surfaced through two ways:
• The ability to turn on 'real-time data transfer' for MDA forms
• Native CRUD actions (both on the server and client) would automatically become 'real-time'
• New methods in the Client API
• To allow for customizations to build on the new method of communication

General Business Value

• Real-time data streaming removes delay between events and action
• Enabling faster decisions, reduced manual refresh/work, and more accurate, up-to-date operations.

Sales 'Use Case'

• When a lead engages (opens email, submits form, updates record), sales reps see it instantly
• Allowing immediate follow-up and increasing conversion rate

Customer Service 'Use Case'

• When cases, emails, or queue items change, agents receive updates in real time
• Reducing response time, avoiding duplicate handling, and improving SLA performance

Technical Requirements

• This feature would involve incorporating real-time streaming libraries into the MDA UCI
• Some examples of libraries are:
• RxJS
• SignalR (Developed by Microsoft)
• Dynamics already *does* support certain 'real-time actions'
• In MDAs, notifications are pushed directly to the user - without them needing to refresh the page to 'poll' for notifications
• The Channel Integration Framework in Customer Service