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In a recent BC update, the ability to have the salesperson on the sales order update to the salesperson listed on the Ship-To was added. The idea is to have the salesperson on a sales document (quote or order) update based on the salesperson on the customer Ship-to. Unfortunately, this only works if you create the sales document and THEN change the ship-to. If you default the ship-to on the customer card, the sales document will ONLY pull the salesperson on the customer card and does NOT use the salesperson on the Ship-To Address card. This is negatively impacting our sales reporting and causing manual intervention to ensure the correct salesperson receives credit for an order.


It would be great is the code could be enhanced to not only pull the salesperson from the ship-to address when triggered, but if a specific ship-to code is specified on the customer card, to also pull that salesperson and not the one on the customer card.

Category: Sales
STATUS DETAILS
Completed
Ideas Administrator

The issue was fixed in Business Central 2024 wave 2 (version 25.0).

Kind regards,

The Business Central team