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Requested by our business as well. Quite some contacts in a Company with the same number. Would be helpful of the agents are notified about this with the possibilitt to select one on the conversation.

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Must have feature in our context as well!

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This would be a great feature for our teams as well. Especially If it would also automatically relate the selected customer to the conversation which is currently not the case when starting a call from a contact.

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Fully agree! In our business context as well it is relevant to have a wrap up timer after transferring a call.

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This is very necessray in Brazil!

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Absolutely essential to keep these roles on Activity level!

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Most our entities in D365 invoice via projects, and there has been great demand for the CPA in our organisation. This development would be very beneficial and a big win for us.

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Assuming that you already have Business Unit Scoping for real-time journeys turned on, you can turn on modernized business unit too (through Power Platform Admin center; feature called "Record ownership across business units") and the user should be able to select the specific business unit for which the consent record should be created.

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The problem:If you choose a replacement item,that does not have the same base unit of measure than the base item, an error will occur. (Unit of Measure not found)So the base item and the replacement item must have the same unit of measure. Example:Base Item "Glove (green)" with unit of measure PAIR should be replaced with "2 Gloves (green)" with unit of measure PIECE. This is not possible.

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This is a rule enforced by EU Omnibus Directive through the "Price Indication Directive" update, that aims to make pricing more transparent for EU customers, particularly when it comes to price reduction announcements. All organizations that do business within the EU must inform their customers about the lowest price within the last 30 days when offering discounts e.g. on Black Friday to reflect market prices before the discount. If you announce a price reduction on a product, you must calculate the discount based on the product's 'prior price' (i.e., the lowest price in the last 30 days or more before the discount was announced). By calculating discounts using prior prices, traders are prevented from artificially inflating prices to give the illusion of a bargain. For instance, if your clothing store offers a Black Friday deal on winter coats, you can't raise the coats' price in the lead-up to Black Friday and then offer a discount on the new, higher price. Instead, you must calculate the Black Friday discount based on the coats' lowest price in the last 30 days or more. Note that the prior price requirement only applies to physical products, not digital ones. Moreover, products that quickly expire or deteriorate (e.g., dairy and fresh fruits) may also be exempt.

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