Comments
I already went through Microsoft support channels. "Someone at Microsoft support said that this is by-design because once you click OK on the Send Email dialog in Word, the email is set to send out. The CRM Activities page �pauses� the actual send-out until the user decides how they�d like to handle the email as it relates to CRM. The CRM Activities page provides additional functionality that mail merge through Word alone wouldn�t provide (e.g. tracking, unsubscribe links, and email attachments). "
This issue has already been raised in a connect item and we have responded to it. Please add your votes to that item: http://connect.microsoft.com/dynamicssuggestions/feedback/details/769138/allow-many-to-many-relationship-between-activity-entities-and-other-entity-types ============================ Prashanth GanapathyRaj PM, Dynamics CRM, Microsoft ============================
This issue has already been raised in a connect item and we have responded to it. Please add your votes to that item: http://connect.microsoft.com/dynamicssuggestions/feedback/details/769138/allow-many-to-many-relationship-between-activity-entities-and-other-entity-types ============================ Prashanth GanapathyRaj PM, Dynamics CRM, Microsoft ============================
When you create an email template, you have to choose a email template type. Please ensure that you have an email template of type lead. After that - if the template still does not work - please reopen this issue with more details. Thanks! ====================== Prashanth GanapathyRaj PM, Dynamics CRM, Microsoft ======================