Background & Business Need

In retail environments, especially at the Point of Sale (POS), predictable credit memo number sequences can pose a significant fraud risk. As highlighted by a customer in a recent support interaction, if credit memo numbers follow a sequential pattern, a cashier could potentially guess and manually enter the next number in the sequence. This opens the door to unauthorized or fraudulent returns.

Proposed Enhancement

To mitigate this risk, we propose enhancing the credit memo number generation logic by introducing a randomized component. 

Benefits

• Reduces the risk of fraudulent returns by making memo numbers non-predictable.
• Enhances security and auditability at the POS.

Customer Impact

This request stems from a real-world concern raised by a customer actively using D365 Retail and Commerce. Addressing this would not only improve security but also demonstrate responsiveness to customer feedback and operational realities.