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To have better integration with CRM, it would be useful to provide "Convert to Case" and "Convert to Lead" options in the Post's context menu.
It would also be nice to be able to interact with the Social Listening programmatically, in the following ways:
-Access posts and stats through SDK
-Add menu options in the Social Listening dashboards and posts to extend the functionality
STATUS DETAILS
Completed
Administrator on 10/20/2016 7:00:22 PM
Already launched with Link-to-CRM functionality as well as automation rules.