Just using the case title for the topic is not helpful for us. AI should also use the description field or/ and the initial email from the customer.
Under Review
Ideas Administrator

Thanks for the suggestion! We do support mapping to any text field (single or multi-line of text) more details here: https://docs.microsoft.com/dynamics365/ai/customer-service-insights/map-data.

We are also considering supporting non-text fields, if that's important for your scenario please vote here: https://experience.dynamics.com/ideas/idea/?ideaid=c4e65916-c5a1-e911-80e7-0003ff68f1d6

If neither of those scenarios matches your needs, please provide more details in the comments so we can prioritize correctly.


CS Insights team