Use more fields than just the case title

Manuel Ramm on 9/27/2019 7:09:31 PM

Just using the case title for the topic is not helpful for us. AI should also use the description field or/ and the initial email from the customer.

STATUS DETAILS

Under Review

Administrator on 12/16/2019 5:37:01 PM

Thanks for the suggestion! We do support mapping to any text field (single or multi-line of text) more details here: https://docs.microsoft.com/dynamics365/ai/customer-service-insights/map-data.

We are also considering supporting non-text fields, if that's important for your scenario please vote here: https://experience.dynamics.com/ideas/idea/?ideaid=c4e65916-c5a1-e911-80e7-0003ff68f1d6

If neither of those scenarios matches your needs, please provide more details in the comments so we can prioritize correctly.

Sincerely,

CS Insights team