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Use more fields than just the case title

Manuel Ramm on 9/27/2019 7:09:31 PM

Just using the case title for the topic is not helpful for us. AI should also use the description field or/ and the initial email from the customer. 

Category: Customer Service Insights - AI
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 2/12/2024 9:58:35 AM

This has been put back into the needs votes category. Please vote!


Hardik Sanghavi
PM, D365 CS AI

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RE: Use more fields than just the case title

Hardik Sanghavi on 4/25/2023 4:16:54 PM

Awaiting more information on this topic. Please feel free to add additional details!


Hardik Sanghavi

D365 CS AI


Category: Customer Service Insights - AI

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RE: Use more fields than just the case title

Hardik Sanghavi on 4/6/2023 4:09:47 AM

Since this idea was suggested some time back, the Microsoft team is reviewing this afresh. Manuel can you tell us more about which topics are you referring to? We would be keen to hear more details about your exact scenario.


- Hardik Sanghavi

Category: Customer Service Insights - AI