Currently, when we implement a custom button to launch chat and set the data-hide-chat-button
attribute to true, the chat bubble does not display if a user opens a chat and then minimizes the chat panel.
We would like an easy way to show the chat bubble, but only when minimized after being launched from a “custom chat now” button. Perhaps a new attribute, data-show-chat-button-minimized
, could be created for this purpose. When set to true (default setting), the chat bubble would display.
Use case: We want customers to initiate chat only from a specific page and not show the chat bubble on all site pages. By using the data-hide-chat-button
attribute, we can hide the chat bubble on certain pages but still allow customers to launch chat from a custom button. When they navigate to a different page, the chat follows them. Upon minimizing, they should see the chat bubble, enabling them to reopen the active chat session from any page, in addition to the original custom button page.