As per the current application behavior, when an agent wants to transfer a call to a Teams call queue or auto attendant, the agent is able to look up either one of those contacts but unable to transfer a call to one of a Teams call queue or auto attendant. Instead they have to manually enter a number in a separate tab. It would be helpful for the agent to be able to select the contact, rather than having to manually enter this phone number to improve efficiency and effectiveness of transferring phone calls.