Currently, there is a possibility to solve this with a workflow but the timing is not correct. You must first click 'send' or 'save' to ensure that the queue is filled. Ideally, you should see the queue immediately, without clicking 'save' or 'send'.llen van wachtrij in het VAN veld bij een uitgaande e-mail.
Comments
I agree it is a basic feature to make cutomer service work in CRM. They mainly need to exchange by email with generic address of the queue.
Nathalie Ernoult
Category: Account, Contact, Calendar and Activity Management
The last part from the post is not correct: ''llen van wachtrij in het VAN veld bij een uitgaande e-mail.''
I will ask Microsoft to remove this.
Category: Account, Contact, Calendar and Activity Management