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we are trying to configure Omnichannel Workstream Rule Set, but looking for configure its Rules so if the chat opens in Europe, geo location service allow to map that chat session to Europe Queue, .... if the location is Asia,... the rule should route chat to Asia Queue and such.
GeoLocation feature should provide such queue mapping based on location of public user. if this feature already exist please provide the article/video/blog and such.
STATUS DETAILS
Needs Votes
Administrator on 7/31/2023 10:18:59 PM
Thank you for this idea. We are monitoring it for further votes. If this idea gains traction, it will be considered in our future roadmap.
Jonathon Nelson
Product Manager, Microsoft